Política de reembolso

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange for store credit valid to use.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: 
Gift cards 
Goods on Sale 
Custom Orders

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 
As we very much value the quality of your purchase if by any reason the good(s) you received have any faults or damages they must be returned no later than 48 hours after they have been delivered. At that time we request you to contact us to hello@mwjoyeria.com to issue a return label to have the item returned.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@mwjoyeria.com.

Sale items (if applicable) 
Only regular priced items may be exchanged, unfortunately sale items cannot be refunded or exchanged after time of purchase.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@mwjoyeria.com and send your item to: 

Av. Explanada 850

Lomas - Virreyes, Lomas de Chapultepec IV Secc

Miguel Hidalgo, 11000

Ciudad de México, CDMX

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to:

Av. Explanada 850, Lomas - Virreyes, Lomas de Chapultepec IV Secc, Miguel Hidalgo, 11000 Ciudad de México, CDMX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.